London - Southampton - London London - Oxford - London (Trip cancelled due to tire quality issues)

Very satisfied, quick return process. Bought full insurance from QEEQ, very useful.

Overall satisfied

Not satisfied. They started selling theft insurance, but even after refusal, the attitude remained friendly! The dissatisfaction lies in the fact that I booked an Audi A4 wagon (to fit more luggage), but was given a Mercedes C220 sedan! The luggage couldn't fit! They even said it was an upgrade!!! After negotiation, they provided a Skoda wagon, claiming it was two levels higher than the original car and required a significant extra charge! We were in a hurry and couldn't be bothered to argue, so we didn’t agree to the higher-priced car. One piece of luggage stayed in the back seat for almost twenty days!!!!!!

Drop off location at Inverness is difficult to find. Not enough signs or instructions to get there.

Car was changed for the better as I ended up with a mercedes! Pickup time was surprisingly slow, probably not enough staff at reception.

Booking process was easy.