Had to wait a bit, but overall okay.

They only know how to charge for so-called local traffic office assistance fees. It has been 6 months, and they still haven't helped us with the fines. The local staff's attitude was very poor when returning the car. We still don't know what traffic rules we violated.

I chose a Volkswagen Passat on the app, but ended up with an Alfa Romeo Giulia. The difference is quite significant. Maybe in Europe, the Giulia and Passat are in the same category, but not here. We had tried the Passat's trunk beforehand and it could fit at least two large suitcases, but when we picked up the car in Spain, the Giulia could only fit one large suitcase. We had to find a way to fit the remaining two in the back seats. Also, the parking lot exit gate at the pickup location was confusing, it took us a while to figure out how to get out, not as convenient as back home. Returning the car was fast and easy. We didn’t damage the car, took good care of it, and got no fines.

In Seville, this store is located inside the train station. It would be helpful if they directly stated it's inside the train station. The staff were very friendly, overall very satisfied.

Terrible experience. I picked up the car in Seville and returned it at Malaga airport, and was scammed out of 30 euros. The return location at Malaga airport was inconsistent with the address in the manual provided by Europcar. The manual directed me to a private rental car street where I couldn't find Europcar. After asking several people, I finally found it in an underground parking lot, but nobody told me it was on level -2. It was extremely difficult to find and I wasted 45 minutes. They charged me an extra 30 euros because the gas tank was not completely full, even though I had refueled just before returning the car. The agent claimed I needed to pay 30 euros for almost half a tank or go out and refuel again! I had already spent a long time trying to find the return point and didn't have time to refuel, so I paid the 30 euros, almost missing my flight. It was an outrageous scam seeing me in a hurry. Because I had purchased full insurance, they couldn't find any other issues and just scammed me for the fuel. The manual they provided had the wrong return location and did not mention it was at level -2 in the airport parking lot. Awful European company! When picking up the car, they tried to sell me an upgrade, giving me a car with a very small trunk that could barely fit a 26-inch suitcase. They insisted on charging extra for a larger car and pushed additional insurance and GPS, even though I had already bought full insurance. They really just scam Asians!