South Island: From Christchurch to Arthur's Pass, Punakaiki, Fox Glacier, Wanaka, Queenstown, Tekapo

There was only one person, no inquiry about insurance, but it was quite good.

Renting the car went smoothly, but returning it was another story. The attendant made me feel discriminated against as a Chinese person by checking the vehicle multiple times and insisted there were scratches on the front bumper that were already there when I rented it.

I arrived a bit early and the staff hadn't come to work yet, so I had to wait for a while. Adding an extra driver cost an additional $4 per day. The process was pretty quick though.

Counter staff was very helpful and friendly. Car was fun to drive. Loved the backup camera.

Europcar Queenstown 034425887 Georgie (Europcar Christchurch airport) who helped us when we collected the car from Christchurch was awesome. She was so friendly and helpful. She allocated a brand new KIA Carnival for us (mileage was only 20 Km) which was a wonderful surprise. The car was so spacious and had all of the safety features that you expect from 2022 model. The ride was so smooth and comfortable for 6 people. I was so reluctant to return it at the end of our trip

Easy booking process. They were so helpful when I had to cancel the booking with one rental company and made a new booking with another rental company.