As always, very satisfied.

Due to my flight, I arrived at the pickup location after 11 PM. The staff waited for me, and they only finished work after I received the car. I am very grateful.

The accounting is unclear, there are arbitrary charges, and no explanations are provided to customers. The store's staff works inefficiently, makes calculation errors, and wasted a lot of our time. Now it’s been four days since the car was returned and we’ve already returned home, but the refund issue is still unresolved.

I wasn't informed that I could return the car by myself when no staff was present, which caused me to spend NZD 15 on a taxi to the airport.

車を貸し出すのはスムーズで早かった。傷の点検などは一切なし、サインだけすれば終わり。車は最初の車は綺麗で良かったが北島で借りた車は最初、外観は泥だらけで汚く少し狭い車。返し終わったらタイヤのホイールに我々の身に覚えのない傷がついてたとメールが来て追加請求あり。最初から汚い車だったので本当に自分たちがつけたのかも怪しい。車の中に忘れ物を確実にしたため見つけたら取りに行くから連絡をくれと言ったが結局連絡は来ない。最悪でした、2度と使いません。

特になし。