Honolulu Diamond Head to Tidepool—Kualoa Ranch—Beach

Very satisfied

The car was clean with great power. Pickup and drop-off were convenient. Spacious interior for 6 adults to sit comfortably. The trunk could fit four 28-inch suitcases and one 24-inch suitcase without issue.

We arrived half an hour early that day, and they told us we had to wait until the time on the order to get the car. Then they informed us that the Jeep Wrangler we booked was not available, and we could either switch to a Dodge or wait until someone returned a car. What?! Shouldn't the rental company consider the turnover rate of their cars when placing orders? So we waited for nearly an hour and had several discussions before we finally got our car. Moreover, it felt like the staff were somewhat discriminatory towards Chinese people. Several foreigners next to us also arrived early, and they got their cars immediately with smiles, while we were treated as if we owed them money. Anyway, considering we eventually got the car, we decided to not pursue it further.

The car was very new, with only over 500 miles on it. The condition was excellent.

I booked a 2-door Wrangler, but the staff strongly recommended upgrading to a 4-door Wrangler for an extra $35 per day. I refused. When I went to pick up the car, they didn't have the 2-door Wrangler and gave me a free upgrade to the 4-door Wrangler. It's not sincere to push for a paid upgrade when the original car isn't available; a free upgrade would have left a much better impression. Other aspects were fine, the car's condition was acceptable, and the return process was quick with a final receipt provided.