Road Trip on the Great Ocean Road

Satisfied

There are two stores. When looking for them, be careful not to return the car to the wrong place. There are also many parking lots. Customer service can't guide correctly, and if something goes wrong, the responsibility is on us who rent the car. So everyone needs to be cautious and it's best to confirm with the car rental staff. They are very irresponsible, and there are no notices. The return staff don't stay on their job.

We rented a car from Thrifty at Southern Cross Station in Melbourne. They open at 8 AM, and we waited in line for 15 minutes. The staff was very friendly and provided a route map for picking up the car, which was very convenient.

Waited in line for over an hour, got downgraded without reason, terrible experience. I'll definitely avoid this rental company next time.

Brand new car and very easy pick up and drop off process.

Awesome support that's always available in the app chat function whenever I have any question.