Las Vegas - Los Angeles - San Francisco

I am very dissatisfied with this car rental experience. I mistakenly selected the wrong pick-up location, and although I rented the car for 7 days, I contacted customer service immediately upon arriving at the airport to correct the pick-up location. However, they informed me that it could not be changed or canceled, so I never got the car but was still charged for the 7 days. I find the policies of this car rental company to be extremely unreasonable and feel they are outright unfair. Additionally, the customer service was unhelpful and unsympathetic, and there was no way to file a complaint through phone or any department. I am very disappointed with this car rental company and will not use their services again.

Forced purchases, additional charges, infringes consumer rights

KIOSKシステムが非常に良かったです。対人ではないため、英語があまりわからなくてもオプションは全て拒否できました。

予約時間の変更にチャットが使えてとてもよかったです。

カウンターは英語オンリーでしたが、padで日本語説明あります カテゴリー内で車は自由選択できるとの事でしたが、２台しかなかったのが少し残念

値下げプロテクターで再予約されました

Very well

Very well