Melbourne - Great Ocean Road - Twelve Apostles - Melbourne - Churchill Island - Phillip Island - Mel

The overall service was good, explanations were clear.

When picking up the car, no staff confirmed the car's condition before letting customers drive off. Later, they blamed existing scratches on the customers. Customer service response was extremely slow and inefficient; it has been three months and there's still no resolution. If you rent from this company, be very cautious. Make sure to video record the car from all angles before picking it up to protect yourself.

The first staff member was inexperienced with the process and system operation. When they couldn't provide the reserved car model, they were unable to effectively communicate with the manager. The following supervisor who assisted had a very poor attitude, being indifferent and unhelpful. They offered a lower-end vehicle with only $25 compensation or an upgrade at an additional cost. Then, yet another supervisor came with a different solution. Overall, the experience felt highly unprofessional. The car's condition was acceptable, but the service was very poor. I will avoid using this company in the future if possible.

スバル　フォレスターまたは同等の車と言うことで、フォレスターでは無かったが、良い車だった。 カーナビゲーションが慣れなくて、使いづらかった（日本でも新しい車では同じことだが）。

Like: Had originally rented a cabriolet, but weather had deteriorated. Staff was brilliant in getting me a replacement vehicle that surpassed my expectations (BMW 530i).
Dislike: Were kept waiting for a while because staff was discussing an issue with a previous rental among themselves.