Rented a midsize SUV, four people with four pieces of luggage. At the counter, they said the luggage

When we arrived, we were not allowed to pick up the Grand Cherokee. We were only given a choice between a lower-class Jeep model or another SUV. Very frustrating. Not sure if it's the fault of the rental company or Alamo. People picking up cars at the same time had the same issue.

This company is very professional. Initially, I booked the most basic car, but due to some issues, they upgraded me to a Buick at no extra cost. There was an additional fee for crossing the San Francisco Bridge, which was deducted automatically, and it was reasonable.

You can handle the paperwork at the counter in the hall, or use the self-service machines if you have a reservation. They don't push you to buy insurance. After completing the formalities, go directly to the parking lot to pick up a car. The lot is divided into compact, midsize, fullsize, and SUV. Just go to the section of the size you rented and pick one. The keys are already in the cars. Drive your chosen car to the exit, and the staff will scan the contract and the car's barcode, and you're all set. The staff are very enthusiastic.

The car keys were left in the car for us to pick up, but we didn't understand that initially and wondered why we weren’t given the keys directly. This should be explained more clearly. We felt quite clueless at first.

The car rental process was very efficient. Supports returning the car at a different location with no extra fees. Allows adding a second driver for free.