When returning the car, there was a small tear in the tire. The staff wanted to withhold the deposit, but after negotiation, they consulted the manager. The manager said they would waive it if I wrote a good review online.

Rented a car for 2 days at 2800 RMB, but inexplicably got charged over 6000 RMB after exchanging the car! There were damages to the car when I received it, which I had recorded and reported to the store, but I was still charged after swapping the car. I'm not sure if it's because of the damages initially recorded. I've reported this multiple times to the car rental service and am still waiting for a resolution. Overall, the issue remains unresolved. I will provide additional feedback later.

Acceptable, the process is simple

There was no staff to assist from start to finish, and the location was hard to find.

The rental company booked the wrong car. The store tried to find another car but couldn't. The car I got was completely different from what was online; it was a cargo van, not a 9-seater. I had to pay 15 times the price to get a car to my destination. I demand compensation.