The trip was from LA to Vegas, then to SF, and back to LA via CA1. The journey was fulfilling with b

On the first day, the counter staff strongly recommended upgrading to a higher-end model at $30/day. After I declined, they immediately dropped the price to $20/day, totaling $260 for 13 days, plus over $300 with tax and insurance. Upon picking up the car, I noticed scratches and took photos and videos, but the staff didn't note it down. The next day, when I went back to the airport to pick up my husband, the maintenance light came on. I quickly drove back to the rental company and requested a replacement. Fortunately, the manager attended to us and replaced the car with a new one with just over 1,000 kilometers. It somewhat compensated for the initial dissatisfaction! We had a different drop-off location; after inspection, the staff handed us a document. My husband carefully reviewed it and noticed they wrongly charged us for 3 gallons of fuel at $6/gallon, despite returning the car with a full tank. After further checking, they reduced the charge by $50. Make sure to inspect everything thoroughly during the rental process and contest any discrepancies!

The shuttle bus instructions were unclear, causing my family to wait for half an hour to get on the bus.

Very high overall satisfaction. Since it's a self-service pick-up, it saved us from dealing with store staff, and we didn't need to argue about insurance fees. The car was in good condition with a wide selection available, even during the peak season when we rented. Kudos to them.

It would be even better if there were instructions and guides in Chinese, since there are many Chinese and Chinese-speaking customers in Los Angeles.

I picked up the car at the counter, and the staff kept trying to sell me additional services. Fortunately, I couldn’t understand him!