Las Vegas - Los Angeles - San Francisco

I am very dissatisfied with this car rental experience. I mistakenly selected the wrong pick-up location, and although I rented the car for 7 days, I contacted customer service immediately upon arriving at the airport to correct the pick-up location. However, they informed me that it could not be changed or canceled, so I never got the car but was still charged for the 7 days. I find the policies of this car rental company to be extremely unreasonable and feel they are outright unfair. Additionally, the customer service was unhelpful and unsympathetic, and there was no way to file a complaint through phone or any department. I am very disappointed with this car rental company and will not use their services again.

Forced purchases, additional charges, infringes consumer rights

The efficiency at the rental office is not great, and the paperwork takes a bit long. But once it's done, picking up the car is quick, with a dozen cars of the same class to choose from, all in good condition.

A very well-organized rental company

Our flight was delayed for two hours, but we could still pick up the car as scheduled. There were a lot of people, so we had to wait in line for over an hour.