Trip from Avignon to Nice in Southern France.

The service was excellent.

When picking up the car, we were told that the vehicle we booked was not available. We had to either pay extra for an upgrade or take a lower-tier car. We opted to pay more and chose an Audi A3. After returning home, I found out that this car is considered the same grade as the one I originally booked at another rental company, but not with Europcar, where it was considered a higher grade, costing an extra 40 euros per day. At the counter, we were asked if we wanted to return the car with a full tank of gas. The desk clerk advised us not to, saying it would save us time as we wouldn't have to look for a gas station before returning the car. We followed the advice, but upon returning the car, we were charged an extra 100 euros for fuel. The original order had the full-tank requirement, which the counter made us believe was adjusted with the additional charges. This whole experience was terrible, and we had to accept the loss after returning home.

Pickup and drop-off were convenient. I chose them because of the Alfa Romeo posters but was given a Volkswagen Golf instead. So, if you are aiming for an Alfa Romeo, the chances are very slim. Don’t be misled by the covers featuring Alfa Romeo. If there are two people, a Renault automatic would be very cost-effective. After returning, my credit card was charged 323 euros, and I don’t know what for. Post-rental service is still handling it.

The car pickup process was smooth. However, when returning the car, the staff had already left and I had to return it myself, which caused some trouble. Fortunately, it was resolved smoothly.

Not bad. Very good.