When we returned the car, there happened to be a staff member patrolling the parking lot. They took the keys and said everything was okay, so we left. Important note: there was no joint inspection of the car! Two days later, we received an email notification of car damage and a hefty bill!

Convenient, quick, courteous. The staff specifically reminded us about driving tips.

Booked a Prado well in advance, but they provided a Highlander instead. Even though it was a downgrade, they didn't refund the cost difference. We agreed I could return the car with an empty tank, but I returned it with half a tank of fuel left. Not only did they not refund me, but they also charged me for the remaining fuel.

No need to queue, very good.

Car was in good condition and ran excellently. Easy to pickup and drop off. Staff member was friedly. Gave correct instructions to return it after hours.

Car needed by Christch Hertz while it was in Queenstown. It suited us as we were to catch an international flight from Christchurch but were in Queenstown. So only $2 (NZ) had to pay.