The car had a tire issue midway, but found a Hertz store and the staff had a good attitude during the car replacement. However, an unjustified charge of over $100 appeared after returning home, which couldn't be resolved.

Pickup took about 10 minutes and return 3 minutes, very efficient!

Long wait times at the counter, rude staff, persistent upselling, repeated insurance offers, misleading sales tactics

It took me a while to find it, but it was actually right at the hotel front desk. I rented a Chrysler 200 but was given a Kia KX5 instead. Since it was an SUV, I accepted it. I bought extra third-party liability coverage on QEEQ, but the rental staff insisted there was no such coverage. I ended up paying an extra $20, only to find out later that the coverage was for interior passengers and property damage. I don't think it was a language issue.

Like: Pick up was so easy! We were able get the same car we own so didn’t have to get used to it. Drop off was a breeze too.
Dislike: Nothing!