They charged me over 200 dollars extra for services I didn't use or select.

The attitude of the Asian female clerk was arrogant and annoying! We chose the Chrysler Pacifica because we had a lot of people and luggage, and only this car had the trunk space we needed. But when we got to the parking lot, we found out they gave us a Dodge instead. It made fitting our luggage very difficult. The most frustrating part was that there was no spare tire, and we happened to get a flat. We were delayed on the roadside for five hours. Our travel time is precious, and it was wasted meaninglessly. This was an extremely bad rental experience. We will not rent from Avis again!

Poor vehicle maintenance led to a breakdown during the trip. When we called AVIS, they asked us to tow the car to a designated location, but later denied instructing us to do so. There was no replacement of the same type available, so we had to downgrade. They also refused to compensate the difference. The company is careless and dishonest.

The store staff was quite helpful and managed to find us a Chrysler upon our request. Although it was a lower-end variant, it was the model we wanted as we are familiar with its driving features.

The car pickup process was smooth. The staff recommended roadside assistance insurance, which would cover towing costs in case of an accident. I didn't think it was necessary, so I declined. Everything else was fine.