Everything is self-service. When I asked how to install the rented car seat, they said they couldn't explain due to legal risks. You have to solve everything by yourself. Staff will only tell you where to pick up.
The store's facilities are excellent, and the service is very satisfactory. The area is spacious, well-located, and the shuttle bus is convenient! It's much more convenient than picking up and dropping off a car inside the airport.
Too few airport shuttle buses to pick up and drop off customers. Waited 15 minutes at Los Angeles airport for the bus to arrive, while other companies had more buses. After returning the car in San Francisco, there was no shuttle bus available at all.
The front desk staff tried to sell additional insurance and their attitude was average.
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