The service attitude was good, but the car we got had almost 50,000 kilometers on it. During the rental period, the left front tire lost air once (luckily there are free air pumps at gas stations, so we fixed it ourselves) and there was an oil change warning! How old is this car? It's old, fine, but at least maintain your cars properly! They don't even change the oil regularly! We thought there was an oil leak and had to ask the rental company, friends, and even locals before confirming that it wasn’t leaking, just that the oil was old and dirty.
“Ordering and picking the car perfect. Returning the car annoying and infuriating.”
About Buchbinder:10.0/10
It wasn't Buchbinder (they were bought by Europcar?).
Be careful in the return process because they will "find" you an invisible scratch that you will never be able to trace (like under the baggage hood) to charge you for handling and fixing fees.
The process was fast, but the car was very different from what I booked. I reserved a BMW X5 but got a Ford Explorer. I’m not sure if these are considered the same class, but the price difference is substantial, which seems off.
Car was partially ok. Staf at Europcar (who cover Bucbinder) were very unpleasant. Would not like to deal with them again.
About QEEQ:10.0/10
Very easy to operate and user friendly
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