Great for Family Trips.

Crowded

Company staff take up time by explaining insurance policies even when we insist we don't need them. Note that a card payment of AUD 5000 is required as a deposit when picking up the car, along with a AUD 100 handling fee. By opting for their first-tier package, the deposit can be reduced to AUD 2500, and the second-tier package waives the deposit completely. However, with the insurance we already bought on the rental platform, spending AUD 900-1500 is unnecessary.

Overall okay, but not satisfied with the insurance coordination with the rental company

There are Chinese staff who can speak Mandarin at the store. However, they kept trying to upsell additional services, like highway toll packages, return car cleaning packages, and full tank return packages. They charged $87 for the full tank package, claiming it was a company discount. But later on, I found out that refilling the tank costs just over $60, so this so-called discount felt like a rip-off. Not very trustworthy.

The staff at the store heavily promoted one of their insurance packages, saying that I couldn't get the car without buying it. I think more details could be improved, including folding chairs and tables that should be included in the rental price. Renting these items at the store can be expensive, and the staff will promote various packages. Additionally, if you don't buy the insurance package, a pre-authorization of 7500 AUD will be placed on your credit card, with a 2% bank service fee. These details should be clarified by the rental company. In the end, I had to buy another insurance package. I hope future renters understand these details to avoid redundant purchases.