This was my first car rental experience in the U.S. After leaving Los Angeles Airport, I had to look for the rental company shuttle at the roadside, there's a designated stop nearby that takes some searching. Once at the store, the pickup was fairly smooth with no extra sale fees. However, the originally booked mid-size SUV was replaced with a compact Chevrolet Equinox. The staff told us there were no cars of the booked type available. Although we weren't happy about it, the given car was newer and could still fit our luggage, so we accepted it. During this trip, we rented cars from three different companies and encountered issues each time. This was the least problematic experience.

The service attitude is just average. They often actively recommend upgrades to other models or insurance, which is not very pleasant. Additionally, there was an unusual issue regarding fuel. Normally, I receive the car with a full tank and return it with a full tank. However, this time, I might have overlooked that the contract included a 'FPO Accepted' clause, meaning 'Fuel Purchase Option.' This resulted in additional charges for a full tank, even though I returned the car with a full tank. I was charged nearly $40 for fuel, tax, and service fees. Fortunately, when I rented another car shortly after returning the first one, I noticed this issue and requested a refund. I'm currently in the refund waiting period and haven't received the refund yet. I advise all rental car users to be cautious and ask about any fees they don't understand!

Overall OK, the car was very new and the staff was professional.

I recommend refusing any additional charges the store tries to add. What you choose on the rental platform is enough!!!

They charge fees randomly without providing reasons.