First, they insisted I buy insurance, but my order indicated I didn’t need it, which annoyed the staff. I declined the refuel option and they refused to give me a receipt, saying it was fine. In the end, I returned the car with a full tank, and they still charged me $52 for FPO. That's outrageous!

The local Thrifty rental company aggressively upsells insurance. The process took two hours, and if your English isn't good, you might easily get scammed.

Pretty good, we got to choose our own car within the same class. Since we had a lot of luggage, we chose a bigger one.

No extra charges and the deposit refund was quick. Limited car selection, mainly Chrysler and Dodge, no Nissan.

Like: The support customer care is excellent , as i sent a few emails , and made call, all staff get clear information.
Dislike: When making a call all the different department ( this is normal for all companies ) but takes time etc.