The shuttle bus stop is right outside the airport, taking you directly to the company. The shuttle driver was very friendly. The car pickup process was very smooth and the car was in good condition! Returning the car was very quick, taking less than a minute... And the shuttle to the airport is just twenty meters away from the drop-off point, making it extremely convenient! I will definitely rent from them again in the future.
We are 4 adults and 2 kids, and rented a 7-seater SUV on a car rental website. When we arrived at ALAMO in the USA, they told us the trunk space wasn't big enough and asked us to pay $490 to upgrade to a Dodge minivan. When we requested to see the car, they said none were available at the moment. We called the car rental website's customer service to negotiate, but the rental company's attitude was very impatient. Because we were pressed for time, we had to pay the $490. Including the ¥4152 paid on the website, renting the car for 6 days cost over ¥7000. We felt cheated!
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