Overall good, but regarding toll road fees, the official website mentions only 2 NZD, while the rental company charged 6 NZD. Not sure why? If it's convenient, please check. Thank you.
The car rental process was fairly smooth. The car provided was not a Corolla but a small Kia SUV. The car was quite compact, and the trunk couldn't fit large suitcases. Luckily, with fewer people, the back seats could be folded down to accommodate the luggage. The staff miscalculated the rental time by one extra day during the paperwork, and paying with cash on-site was a bit inconvenient.
Very satisfied. Picked up the car an hour earlier than scheduled. The rental company had the vehicle ready and assisted with the paperwork. Also returned the car an hour earlier. The pickup and return process were both very simple and the price was reasonable. Very satisfied.
The experience with Hertz was terrible. Do not choose this company. The system is chaotic, and every employee seems clueless about their job. They overcharge without reason, the refund process takes forever, there's no way to file complaints, and nobody takes responsibility. The handover process is extremely disorganized. The car itself had some minor issues. Additionally, they didn't mention any problems when the car was returned, but few days later they claimed there were scratches for which I couldn’t prove the responsibility, and they charged my credit card without my consent. Their actions are extremely unacceptable. Complaining to the rental platform didn’t help at all, still no resolution. Very poor service.
The staff's attitude was poor. The order price was 581 yuan, but they charged me almost 1000 yuan on site.
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