Friendly service

A painful experience to warn future renters: avoid renting from National at all costs. Here's my story. The rental process went smoothly, and everything was fine during the use. However, I probably hit something sharp, which caused a cut on the tire sidewall, rendering it unusable. Since I didn't purchase full insurance, I had to cover the tire loss myself, which cost me 2390 THB. Though expensive, I accepted it. The problem arose when I returned the car. 1. During the car inspection, the inspector actually got on the ground to check underneath the car (a first for me after many rentals), and pointed out scratches on the underside of the front bumper, claiming I caused them. When I picked up the car, I didn't get on the ground to inspect it either, so even though I had doubts, I couldn't argue effectively due to the language barrier and accepted their claims, thinking a paint job wouldn't cost much. 2. Then it came to the charges. Since I didn't have full insurance, there's a deductible. I was charged 2390 THB for the tire plus the deductible of 8560 THB, totaling 10950 THB. After communicating with the rental company, they said it was a pre-payment and any remaining balance would be refunded after the actual damage costs were finalized, to which I agreed. 3. Upon returning home, a few days later, the final damage report came out. Besides the tire, they pointed out three more damages that weren't mentioned initially, and put all of them on me. In the end, I didn't get any refund at all.

Charged 600 THB for being one bar short on fuel! Ridiculously expensive!

Arrived a bit earlier than the scheduled time, the guy at the counter spoke Thai-accented English which was slightly hard to understand, but he was very nice and patient, and didn't push for insurance. The whole process was smooth; he actively led the car inspection and reminded me to refuel. It took about 10 minutes to complete everything and drive off. Returning the car involved a quick walk-around check, fuel level check, and signing off, which was also fast. However, the wait for the staff at the return location was quite long, which could be improved. Another thing, they didn't inform me that washing the car before returning it wasn't necessary, which cost me an hour. It would be helpful if they informed customers in advance. The car was quite new, with just over 20,000 kilometers on it, in good condition, and well-equipped.

Car was a bit run down but functional.

Easy to book and compare.