The queue was very long, almost an hour before it was my turn. The lady at the counter saw that I had purchased full insurance and offered me a choice of Mercedes or Volvo. I thought they were similar models, but they were actually upgrades, requiring an extra 950 USD. After explaining that I only needed an A3 or a similar model, the staff member seemed displeased and said there were no A3s available. Eventually, I was given a hybrid Toyota. During the pickup, I noticed damage all over the car but the pickup assistant was very nice and recorded the damages on the pickup form in French. Five days later, the car kept reporting faults, and the hotel front desk had to help me contact the car rental company in French to see if they could repair it. The response was that they don't fix cars and advised me to drive back to the airport to exchange it. Worried about potential breakdowns on the road, I had to refuel and exchange it for another Japanese car at the airport rental station so that the trip could continue. Returning the car went smoothly, and the inspection guy was very professional and much faster than the front desk.

The staff's service was good, but the return location was incredibly hard to find!

The provided car's charging port didn't work, so I couldn't charge my phone or use GPS navigation via the car's power source. There were no staff members at the pickup location to inform us of this issue, and we had to visit the store to resolve it, which was very troublesome. After negotiation, we were told there were no replacement cars available and had to try our luck at the airport pickup. The service was unacceptable!

Il est inadmissible qu'une Agence basée a une gare ferroviaire ferme à 18h30, soit 7 minutes avant l'arrivée d’un TGV de Paris ! De surcroît, un retrait au delà est possible à l’hotel Mercure situé à côté, mais moyennant un surcoût appelé « after hour » de 25€. Difficilement acceptable pour une telle enseigne !

We had to pay 50 euros extra per day as they didn’t have snow chains. They only had Car with Winter tyres. Very disappointing.