Beautiful scenery all the way, feeling great

The car rental and related insurance fees were fully paid on the Zuzuche website. However, at the local store, I was required to pay an additional 100 AUD deposit...

On the second day of the rental, the tire had an issue and the car couldn't be driven. Called over thirty times and no solution was provided. Ended up having to stay overnight in a nearby town. The next morning, made over ten more calls and ultimately had to drive the problematic car to a nearby repair shop to get an old tire replaced, then drove over a hundred kilometers to Melbourne to get a new one. Wasted an entire day, and I had three kids and my wife with me! Terrible service!

The car rental company is right at the parking lot opposite Terminal 3 of Melbourne Airport. Picking up and dropping off the car is very convenient, and the staff are quite friendly. When they learned that we had a child with us, they provided a car seat for free. When returning the car, make sure to mark the parking lot entrance on the map early. Once you drive into the parking lot, the return point is immediately there. The employee just walked around the car once to complete the check, which was very quick.

a little busy at the time for pick up due to only 2 service at the time and some customers spend too much time and questions on it

absolutely easy to book a car on Easyrentcars.com. easy to compare the car you want to take

Like: The staff at pick up is friendly but staff at drop off is not friendly.
Dislike: I was told that cash is accepted at drop off counter, but then when I wanted to make cash payment over drop off counter, the staff told me only credit card is accepted.