Bremen-Roermond-Bremen

Forced vehicle upgrade, charged an extra 120 euros, very rude attitude

Very poor attitude. They didn't explain where to return the car or mention any important details, gave no information at all. They only answered what was asked.

I've rented cars abroad numerous times, and this was the least friendly front desk I've encountered. The staff was cold and never smiled, constantly trying to get me to buy their insurance. After refusing, they became even more impatient and uninterested.

Very busy when collecting the car. Made to sign paperwork before inspecting vehicle When I highlighted the condition with the man at car collection all the damage was put onto a duplicate sheet. He took a copy and I took a copy. When bringing the car back none of the damage had been passed on and they initially tried to say I had done it. Luckily I had checked the car and had all of my paperwork to hand. Alot of people will be caught out by this and I see it as a scam being run by the company. Very disappointed.

I was upgraded to a bigger vehicle a brand new Ford Mondeo.