The process of picking up and returning the car was smooth.

The originally booked car was unavailable, got a free upgrade to a brand new Jeep.

The process was fast and friendly, much better than expected. Highly recommended.

The online booking price was 248 USD, but the actual payment was 521.96 USD, such a large difference feels like a trap. The GPS fee was 119.92 USD, and there were other insurance charges. Due to poor language skills, I couldn't understand why. Could it be that the original reservation didn't include any insurance? At the counter, they even mentioned the total rental cost would be over 600 USD. It seemed suspicious so I refused. Please provide honest service and explain everything upfront, especially for people who aren't proficient in English.

Probably you should notify your employees that you use third party for bookings as well.