Excellent overall experience

In general I was satisfied. I didn't need any customer support, so I cannot rate that. The only cons was the sales man at the counter, who was trying to advertise and sell us extras when we wanted to pick up the care. And at some point we needed to tell him directly to stop and accelerate our process. It would be helpful if they consider the time they take to promote these services and the tiredness of their customers after long flights.

Satisfied

When I arrived to pick up the car, I was told there were no cars available. The wait time was very long, around 4 hours.

Aggressive promotion of car insurance, annoying.

Probably you should notify your employees that you use third party for bookings as well.