Very dissatisfied with this rental company. First, the contact number provided by the car rental platform was unreachable. Since this rental company is not located at the airport, it is about a 10-minute drive away. After landing that day, we called the rental company but no one answered. We contacted the car rental platform’s customer service, but they couldn't reach the rental company either. We waited at the airport for two hours until finally, a car from the rental company picking up other customers took us back. Upon arrival, the staff at the rental company made things difficult and insisted we pay extra to upgrade the vehicle. When we refused to pay extra, they claimed they didn't have any automatic cars and offered us a manual one, even though we had reserved an automatic. After further discussions with the car rental platform’s customer service, we spent another two hours at the rental company before getting the car. The whole process took almost five hours, which was extremely frustrating.

great modern car, quick pickup and drop off, couldn't have been better

Deram-nos um carro de categoria superior, pois o que correspondia á nossa reserva já era suposto ter sido entregue. Demorou uma hora a entrega mais o tempo de uma limpeza superficial pois tinha acabado de ser entregue.

Scammers - picked up the car identified a scratch on the plastic hubcap that was not capture, the inspector said it was not a problem. Upon returning the car I stated that it was their prior and the previous rep said it was not an issue. Now they are trying to charge me €70

Counter staff on pick up was incompetent, slow and always on hi s phone. Didn’t seem to know his job and just wanted to sell extra stuff taking up more time. Didn’t care about long line.very dissatisfied with the experience.