San Francisco Carmel Big Sur Stanford

Good. The car has good safety features, including lane keeping, cruise control, rear cross-traffic alert, and a backup camera.

Very satisfied

The counter staff was very friendly. When I picked up the car and had questions, the on-site staff came to help immediately.

Although people abroad might not care about car brands as much as Chinese do, we were joyful to book a Ford Edge, only to be informed upon arrival that we were given a Mitsubishi instead. After some negotiation, we finally got a Dodge, which somewhat impacted the overall experience. I think if we can select a Ford Edge during booking, why can't they reserve it in advance? If it's already booked, we should be notified ahead so we can choose something else. We booked in advance, but due to the car rental company's fault, we didn't get the planned vehicle. They didn't provide us with a car of equal value, but one that was much cheaper, which was really unsatisfactory.

The car pickup process was smooth. The staff recommended roadside assistance insurance, which would cover towing costs in case of an accident. I didn't think it was necessary, so I declined. Everything else was fine.