Overall satisfied, but hope the return process can be improved.

Overall pretty good, pickup and drop-off were very fast.

The cars from Avis in San Francisco are not very new. When I went to pick up the car, they informed me that the reserved model was not available and gave me a very old Ford instead, claiming it was the only similar model available. If I wanted to change cars, I had to pay extra. I saw many similar models at the pickup point, but after checking and returning to the counter, they still insisted it wasn't the same type and that I had to pay extra. The attendant was Chinese and tried to overcharge me just the same. I thought a big company like Avis wouldn’t have such issues. Finally, after arguing with the manager, they gave me another car, which they claimed was an upgraded Ford Explorer.

The San Francisco airport branch is easy to find, accessible via the blue line shuttle. There are a lot of people in line and the wait time is relatively long, but the prices are comparatively low. The cars provided are new, and the sales agents will try to sell you various insurances. Overall, I'm satisfied.

Terrible service and I will never use Avis again. They overcharged me for fuel, included unexplained charges and incorrectly informed me on charges for a GPS. I plan to complain to their head office on the numerous inconsistencies in charges. It was my first time using the company, and if their intention was to never get me to do business through them again, then they succeeded.