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From other countries or regions
+1-8007618913
Live chat Email us Service Code: 4584014303
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 4584014303
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Montreal-Tremblant-Ottawa-Niagara Falls-Toronto

Reviewed: Tue, Oct 17, 2017
About Budget: 2.0 /10
You must purchase additional insurance to pick up the car; otherwise, they won't give you the vehicle. After coordinating with QEEQ, the customer service was very impatient and eventually stopped answering QEEQ's calls. QEEQ advised me to pay first and resolve it later. After repeated confirmation with customer service, they stated it was insurance related to the tires. When I returned the car and received the invoice, I noticed hidden charges for something I didn't understand. QEEQ indicated that the tire-related charges could be refunded, but the other would require an appeal. This deceptive experience was particularly distressing.

Relevant Reviews on Budget Montreal Trudeau

Victoria Hoyle

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Reviewed: Sun, Jul 28, 2019
“Montreal-Quebec-Montreal-Ottawa-Niagara Falls-Toronto”
About Budget: 4.0 /10
We arrived at the Budget/Avis counter at Montreal Trudeau International Airport around 8 AM, but there was no one there, even though their business hours state they open at 6 AM. A middle-aged woman showed up after 8, looking very displeased as if we had disturbed her sleep. We handed her our rental voucher, and she processed the pickup and added an additional driver at my request, explaining that for spouses, there is no extra charge. Initially, we were happy as it saved us some money. However, when we reached the parking lot, we saw they had given us a Chevrolet Spark, the same model we originally got from Alamo in Vancouver, which has a trunk too small to fit two suitcases. Alamo eventually replaced it with a new Golf. We went back to the counter to request a different car, but the lady's attitude worsened, saying they had no cars of the type we booked and that if we wanted a bigger car, only a C-class KIA was available for an additional 10 CAD per day. We argued that since they didn’t have our booked car, the upgrade should be free. She insisted that the Spark was in the same group as our booked car and that we needed to pay for a larger one if desired. We then contacted Mr. Zhang from your Guangzhou headquarters, who had provided excellent service before our trip and left us his WeChat for any issues. We reached him via WeChat voice, and after hearing our situation, he agreed that the other party was at fault and promised that the customer service would call us soon. Your company’s customer service called quickly, communicated with Budget, but it seemed like the problem wasn’t resolved. The customer service suggested we agree to the upgrade fee to complete our trip and discuss it later. Meanwhile, the woman had already given the KIA to someone else, implying we no longer had that option. Ultimately, they gave us a Hyundai Elantra, charging us an additional 32 CAD, with the remaining amount to be charged upon vehicle return. Being forced to upgrade for a fee left us very dissatisfied with Budget.
About QEEQ: 10.0 /10

Tyrone Kelsen

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Reviewed: Sat, Jun 2, 2018
“Trudeau Airport - Hyatt Hotel - University of Montreal - Church - Olympic Park”
About Budget: 8.0 /10
There was practically no line, and the car pickup process was very simple. Recommend paying in advance for better rates.
About QEEQ: 8.0 /10

Faithe Finger

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Reviewed: Fri, Sep 7, 2018
“Round Trip from Montreal to Quebec”
About Budget: 8.0 /10
A bit inefficient, but the service is decent
About QEEQ: 10.0 /10

Will Harper

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Reviewed: Mon, Oct 9, 2017
“Montreal~Mont-Tremblant~Kingston~Niagara Falls~Toronto”
About Budget: 2.0 /10
The staff handling the procedures was not focused, leaving the office for 6/7 minutes at a time, and often helping his colleague when he was there. The process took more than 40 minutes. I think you should complete your own tasks before helping others, right? Besides, he made several mistakes filling out the forms, which had to be corrected multiple times.

k.bil

View more >
Economy | Chevrolet Spark or similar
Reviewed: Fri, Jul 26, 2019
“The budget counter at the Montreal airport was the worst experience I’ve ever had renting a car.”
About Budget: 5.0 /10
The budget counter at the YUL airport was the worst car rental experience I’ve ever had. 100 people waiting and 1 person working, and no cars available despite reservations. It was appalling.
About QEEQ: 8.0 /10

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