Arrived at the car rental location on time, only to be offered a lower grade vehicle. They insisted it was an SUV as per the reservation. After over an hour of negotiation, the manager finally intervened and provided the reserved model.
la voiture n'était pas de la même catégorie que la réservation, j'ai payé un supplément pour avoir la catégorie prévu, mais voiture presque neuve donc pas trop décu.
I arrived late at the airport and there was only one staff serving a long queue of costumers but there were obviously some other staff available in the back office.
“The budget counter at the Montreal airport was the worst experience I’ve ever had renting a car.”
About Budget:5.0/10
The budget counter at the YUL airport was the worst car rental experience I’ve ever had. 100 people waiting and 1 person working, and no cars available despite reservations. It was appalling.
About QEEQ:8.0/10
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