Montreal---Algonquin---Toronto

Overall service was excellent.

The service at the Montreal rental point was decent. No insurance was pushed, just standard service.

The vehicle's condition was not very good. There was a tire pressure warning once, and then the Car Play feature stopped working and couldn't connect to the phone. The remote car key also ran out of battery.

The service at the store was mediocre, and there were no clear signs at the pickup and drop-off points. There was no one to guide us at pickup, and the instructions were unclear. It took a quarter of an hour just to find the parking place. The drop-off location was even more ridiculous; Google Maps navigated us to a field. In the airport, Google Maps and the car's navigation system gave different directions, with the car's system leading us further away. We eventually found the Hertz parking lot by following Google Maps to another rental company's parking area and asking for directions. It's unclear why there were no signs. Being unfamiliar with the area, we were anxious and stressed while trying to find the location.

Got an upgrade on my car because I'm a Gold Plus member which is good. The service was easy and great. But they've charged one extra day of me and I needed to call they to undo that, so this made the experience not to be 100%