My impression is that the queue moves quickly, the staff provides detailed explanations, and the service is excellent. The car's cleanliness and maintenance are quite new, overall a very good experience.

The vehicle was in poor condition and the staff's attitude was mediocre.

Overall, it feels above average. I had already purchased full insurance, and my previous rental company didn't even ask me about insurance, they just handed me the keys. However, the staff at HERTZ still asked if I wanted to buy insurance, and I explained that I already had it. Thankfully, they didn't push it further. Also, I don't quite understand why, but the previous rental company only made a symbolic charge of one unit of local currency on my credit card, while HERTZ charged over 300. I'll have to check my statement later to see what's going on.

The service at the store was mediocre, and there were no clear signs at the pickup and drop-off points. There was no one to guide us at pickup, and the instructions were unclear. It took a quarter of an hour just to find the parking place. The drop-off location was even more ridiculous; Google Maps navigated us to a field. In the airport, Google Maps and the car's navigation system gave different directions, with the car's system leading us further away. We eventually found the Hertz parking lot by following Google Maps to another rental company's parking area and asking for directions. It's unclear why there were no signs. Being unfamiliar with the area, we were anxious and stressed while trying to find the location.

Although staff at the pick up location was professional and friendly, they were understaffed. Also, unfortunately there wasn't any small cars left for me, I had to go with a mini van, not very eco friendly...