Got an upgrade on my car because I'm a Gold Plus member which is good.
The service was easy and great.
But they've charged one extra day of me and I needed to call they to undo that, so this made the experience not to be 100%
“Réservation facile avec un tarif raisonnable et conforme à nos attentes”
About Hertz:10.0/10
Attente un peu longue pour la prise du véhicule. Attribution dans l'ordre d'arrivée.
Mais nous avons bénéficié d'un surclassement et nous avons pu avoir le véhicule bien plus tôt que l'heure prévue.
About QEEQ:10.0/10
Facile de réserver sur la plateforme avec un choix de catégories de véhicules satisfaisant auprès de différents loueurs. Tarifs intéressant si on réserve très en avance.
Overall, it feels above average. I had already purchased full insurance, and my previous rental company didn't even ask me about insurance, they just handed me the keys. However, the staff at HERTZ still asked if I wanted to buy insurance, and I explained that I already had it. Thankfully, they didn't push it further. Also, I don't quite understand why, but the previous rental company only made a symbolic charge of one unit of local currency on my credit card, while HERTZ charged over 300. I'll have to check my statement later to see what's going on.
The service at the store was mediocre, and there were no clear signs at the pickup and drop-off points. There was no one to guide us at pickup, and the instructions were unclear. It took a quarter of an hour just to find the parking place. The drop-off location was even more ridiculous; Google Maps navigated us to a field. In the airport, Google Maps and the car's navigation system gave different directions, with the car's system leading us further away. We eventually found the Hertz parking lot by following Google Maps to another rental company's parking area and asking for directions. It's unclear why there were no signs. Being unfamiliar with the area, we were anxious and stressed while trying to find the location.
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Customer Service
Excelente experience with a small obstacle
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