Unforgettable experience, bluntly REFUSED to pickus up at the Airport after waiting for three hours

The office location was off site from the airport but there were no signs about it at the airport with the other off site car rental vendors, and there was no shuttle. You have to call JC and have them pick you up. Also, you are forced to pay an additional $10 a day for the Sunpass Toll equipment, it is not optional. The price was very good though, and the customer service was as well.

I love Easyrentcars.com. It feels like a cheat code for getting the best deals.

- When I arrived you have to call the office and they come pick you up. He told me to meet him under the sign that said 'Copa' outside. Not being familiar with the airport it was a bit difficult to find. - It took a little while when we got to the office for them to get all my information in during the check-in process. - The car was in okay condition, there were remnants of what looked like duct tape from taping the doors shut at every door. - Bringing the car back there was only person covering the office. They didn't post a note on the door with a contact number or anything that noted they were out of the office bringing another client to the airport so it seemed more like they weren't open and raised a little bit of panic. - It was not an express checkout like some of the bigger car rental places where you drop the car off and there is a shuttle and you go. It took some time for them to complete the return paperwork of the car. - They put a $500 hold on my credit card and I was charged (not a lot but annoyingly so) for them to run my credit card upon returning the car to get the deposit back. - I received the car with 1/4 tank of gas and was told that was how I needed to bring it back. With a 2 hr drive ahead of me at 9:30pm I was annoyed that after the check-in process I now had to also find a gas station to fill up - but trying to judge how much gas you need to fill up to bring back a 1/4 tank is stupid and ended up having gas left over that could've been money in my pocket.

I reserved an SUV but was given a VW Passat. The rep attempted to switch out the vehicle without an adjustment to the price. Getting the price adjusted was a task. He didn't want to do it. The vehicle itself was dirty and had registration that was expired in June.

My original quote was $60 total, I have paperwork to back this up, once at “rental office” the price went up to $180!!! I was told the extra was for Sunpass, which I DID NOT need, want or use!! Very frustrating, scam, I walked out

The only bad experience was I stated I was bringing the car back at 10am later decided to close to boarding and was there at 830am. But the mgr. was extremely helpful and the return went smoothly. Next time if I change the time I will call in advance also .They also returned the security deposit promptly and did not keep it a few days as other car companies. Will use easyrentcars.com in future and will recommend JC to others