After knowing we were Chinese, their attitude became impatient. The wait time was over 15 minutes, and there was only one counter for rentals. They added two extra insurances and pre-sold an expensive tank of gas without explaining...

My $200 deposit mysteriously vanished. They claimed it was for toll fees, but even if it were true, the tolls were only about $20. They also added a $100 fee that didn't make any sense. There's nothing more to say. The deposit is already paid, and I'm back in my home country, just left at their mercy.

Queued for over an hour to pick up in Los Angeles

Like: Seamless, fast and easy drop-off. Good price, even with different pick up and drop off cities.
Dislike: Wait for initial pickup was pretty long.

Like: it was great to have insurance included, gives a piece of mind and safety
Dislike: it was not sparkly clean