The location is easy to find. We rented the car at Melbourne Southern Cross and returned it at Sydney International Airport. Both pick-up and drop-off were smooth.

The tank was not full when picking up the car, but the company claimed it was. Returned the car less than an hour late, even though I called ahead, they still charged an extra day! Terrible!

Initially scheduled to pick up the car near the hotel at Southern Cross Station. When we arrived on time, we were told that the car model wasn't available there and were directed to another pickup point about two kilometers away. This was a hassle with kids and large luggage, and it was difficult to get a cab for six people. The rental company just said there was nothing they could do, leaving us to sort it out ourselves. Why offer a pickup point if it’s unreliable? No credibility...

Great car and beautiful scenery. Driving experience was excellent.

Like: In melbourne visiting my son and needed a car with plenty of space to pick up shopping for new apartment. Easy booking on the website and easy pick up. Allowed us to return the car to a different location closer to our accommodation.
Dislike: A little slow at pick up due to only 1 staff member on duty.