Road Trip on Highway 1

Pretty good, no forced insurance sales

The attitude during pick-up and drop-off was excellent, especially during the return. They even told me where gas was expensive and directed me to a station with a normal price. Truly outstanding service.

The front desk staff provided excellent service, but the quality of the vehicle didn't meet my expectations compared to previous experiences. The first car I was given had over fifty thousand miles on it, and the exhaust pipe got loose on the second day, causing a lot of noise. I had to go to another city branch to change the car, but they could only offer a smaller category, from a mid-to-large size SUV to a compact SUV. The Buick Enclave was switched to a Kia Sorento, and all the luxury features were gone. The electric ventilated and heated seats were replaced with manual cloth seats, which had more than twenty thousand miles. This wasn't a big issue, but at 70 miles per hour, the front wheels vibrated, and braking caused the whole car to shake. It felt like there were problems with the wheel balance and brake discs. I had to endure it for another 15 days until returning the car in Los Angeles. This was something I had never experienced with Hertz before. It seems the three-year pandemic has significantly impacted the quality of rental cars. I plan to switch to a different rental company like Alamo or Avis in the future. Overall, this experience was disappointing, I wasted money on an unworthy car, and I would advise others to choose their rental company carefully.

After all, it is a big company, very professional, and the efficiency of car rental and return is very high. In the US, renting and returning cars is convenient and fast. The staff suggested insurance but respected the customers' choice.

There are many locations and the car condition is good. It’s very convenient to pick up and drop off the car. However, there weren't enough counters to handle the initial paperwork at San Francisco Airport, so we had to wait in line.