Highway 1

Very satisfied

The customer service still tries to sell other products.

When I booked, they said all customers could receive a Suburban. However, at pickup, the customer service said there were none left and gave me a GMC Yukon XL. In the parking lot, I noticed a ready-to-go Suburban parked diagonally opposite. I used my US driver's license and phone customer service for online pickup. So initially, the upselling services weren't too excessive. Still, not getting the car I wanted felt like a rip-off.

A wide range of models and quantity available, easily meeting our needs. Numerous pickup and drop-off locations made it very convenient. Customer service was good, and waiting times for both pickup and drop-off were short due to many service counters. The contract was clear with no pressure to purchase insurance. The car itself was of good quality. Overall, a great rental experience!

The car was very new, only 6000 miles on it. Although they suggested switching to an SUV, they didn't push when I declined. Returning the car was very convenient, with a shuttle bus taking us to the terminal.