My booking confirmation said that all state tourism assessment was included in my car price. However when I got the bill there was a CA Tourism Assessment of 3.5% charged additionally.

My booking confirmation from QEEQ said that the price included all State Tourism Assessments. However Hertz charged me 3.5% as CA tourism Assessment additionally

Very good

The car was damaged in the city, so I went to exchange it. I originally booked an L level car, but they gave me a Kia Rogue without refunding the price difference.

When I arrived at the store, it was already 1 AM. The staff didn't say anything and just asked me to swipe my card. I thought it was for a deposit, so we quickly took the car since everyone was tired. Later, I discovered that $249.47 had been charged directly to my credit card for insurance. I had two rentals; during the first one in Los Angeles, the staff introduced several types of insurance and only charged us extra after we agreed. However, in San Francisco, the insurance fee was charged without my consent or even my knowledge. This was very disappointing. Additionally, the car rented during the first trip had a battery issue on December 10th, which wasted a whole half day of our time meant for exploring the Grand Canyon. The case number for that issue is 160322227. I chose this company because of its reputation, but my overall experience was not satisfactory.

No long queues, very convenient, and good service attitude.