I clearly bought full insurance on Zuzuche, but when the windshield was chipped by a stone, they asked for over 3000 NZD in compensation at the time of return, saying I should claim it back through insurance later. The process and paperwork are handled by the rental company, so why should consumers have to pay upfront?

Trustworthy

Pickup and return were okay. However, when we had a flat tire and contacted the company, we were told we had to bear the tire responsibility ourselves. In fact, we had full coverage including tires and glass, so luckily we didn't pay out of pocket to fix the tire. Also, roadside assistance for changing the tire was free.

There was no need to wait in line at all. The staff were very enthusiastic, and there was no hard sell throughout the process. Unlike other companies, there was no need to freeze a credit card.

Like: The shuttle drivers were quick and efficient. Friendly as well. Car was so nice and tidy and great value for money.