Lady in the office could be a little more welcoming. Didn't even acknowledge our presence on arrival

Closed too early, couldn't get the car on the first night

I clearly bought full insurance on Zuzuche, but when the windshield was chipped by a stone, they asked for over 3000 NZD in compensation at the time of return, saying I should claim it back through insurance later. The process and paperwork are handled by the rental company, so why should consumers have to pay upfront?

I reserved a Toyota RAV4, but was given a SsangYong instead. The car was much smaller, less fuel-efficient, and clearly not the same class as the RAV4. When picking up and returning the car, I noticed other customers also did not receive their reserved models and were given lower-class cars. This company attracts Chinese tourists with competitive prices but deliberately provides lower-class vehicles. I strongly recommend that rental car platforms ban such companies.

The car was in excellent condition, and both pick-up and drop-off were easy. Highly recommend the super insurance.

The service was excellent. They provided a detailed introduction to the car's condition and recommended reasonable additional insurance. The process of borrowing and returning the car was also very quick. We were able to pick up the car immediately upon arrival without any delay. Overall, it was a very good car rental experience.