Very satisfied

The service was extremely slow, and staff had tantrums and went on strike. From the time I arrived until I got the car, it took almost 3 hours. I arrived at 10:40 and only got the car after 1 PM. They even showed me clauses stating that if I was late by more than 2 hours, my booking would be canceled. There was no car available that matched my reservation, forcing me to upgrade. I will never rent from DOLLAR again; the service is terrible.

It was okay. Initially, they gave us the wrong set of car keys. We don't speak much English, so when we tried to inform the guard about the car condition (warning messages and scratches), we realized we had the wrong car. We went back to the counter and got a new set of keys. However, the car had some scratches and after driving about three hundred miles, it prompted a maintenance oil change. Although it didn't affect the driving, it made the display inconvenient.

The car rental experience was average. I had prepaid over 1000 yuan for this 3-day rental, but upon renting the car, an additional 300-dollar fee was incurred. (Besides the 100 dollars for off-site return, which I knew in advance, and an extra 30 dollars for EPASS electronic payment, which I can accept). The cost for these three days was much higher than the cost of renting a car on the West Coast for five days.

Everything was as expected, and better than last time when they were out of cars for a while and we had to wait.

Easy system to use. Good prices. Car was reliable and A/C worked pretty well even in 110-118 degree weather!