Overall average, long waiting times.

It felt like the agents in Los Angeles were particularly aggressive in upselling insurance to improve their performance. Regardless of your understanding, they would pitch it to you. There was even one instance at the Los Angeles airport branch where an agent falsely claimed that insurance was legally required when we specifically asked about it. However, when we returned the car and spoke to the manager, they resolved the issue efficiently, and we were refunded the full amount including taxes on the spot.

There were deceptive practices! Please help resolve the issue, I will follow up and file a complaint!

The experience was good

It would have been better to know the hidden charges like inner city parking or mandatory toll charges. Those charges were charged over and above which were high.

I have had great service at this specific site both times I was here. My only complaint is that the price was extremely expensive compared to anything I have rented all year

I have no complaints about this service. It has been very easy to use. I do have huge complaints about one of the companies I rented a car from