The shuttle bus stop is right outside the airport, taking you directly to the company. The shuttle driver was very friendly. The car pickup process was very smooth and the car was in good condition! Returning the car was very quick, taking less than a minute... And the shuttle to the airport is just twenty meters away from the drop-off point, making it extremely convenient! I will definitely rent from them again in the future.

It's okay, the pickup was a compact JEEP SUV, called Compass domestically, not the Grand Cherokee.

I chose Alamo this time. The guy at the entrance was very sharp and handsome, could definitely rate him full marks. But the lady handling the paperwork was not as competent.

I paid in full online, but the store staff informed me that in the LA area, it's mandatory to buy personal insurance or you can't pick up the car. I rented the car for about a month, which cost roughly 700 USD, but they mandated purchasing insurance for over 500 USD. Has anyone else encountered this requirement?

Overall, it's pretty good but the wait time is quite long, and the self-service machines are not very user-friendly.