The counter staff was not very friendly when I was picking up the car. They immediately recommended an upgrade, and when I declined, their attitude worsened. They then suggested buying additional insurance, and when I refused, they started mumbling. Now, Alamo offers self-service kiosks with Chinese language options, so I recommend using the self-service machines.
I chose Alamo this time. The guy at the entrance was very sharp and handsome, could definitely rate him full marks. But the lady handling the paperwork was not as competent.
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