Picking up and dropping off the car was easy to handle. We encountered an emergency in San Francisco where the car window was broken. We waited 1.5 hours to get a replacement car at midnight due to their issue. They didn't explain why and had a bad attitude, telling us to 'Just wait!' The parking area supervisor was David.

The staff basically had no sense of service and were trying to squeeze more money out of us. I strongly advise everyone not to choose this car rental company. First, the employee at the counter spent half an hour fiddling with the computer, trying to upgrade me to a better car model. He informed me that the car I originally booked was unavailable (the premium version would cost over $500 more), but as soon as he realized I wasn't going to pay extra, we were immediately told to get our car. Speaking of picking up the car, the parking lot actually had plenty of the model I originally booked, despite being told otherwise. Fortunately, I didn't upgrade. The pickup process was entirely self-service with no guidance or assistance. It was dark, and nobody helped with installing the child seat. A group of employees just stood around chatting. When we asked for help with the child seat, we were told, 'I can tell you how to install it, but I can't help you.' I had to give one star because there was no option for zero stars. If negative ratings were possible, I would definitely choose that.

The company is quite good

Pickup and drop-off were very convenient, although the shuttle service at the airport wasn't as frequent as with bigger companies, usually around a 15-minute wait.

Pretty good, their prices are mid-range.