The number of airport shuttles is relatively fewer compared to other companies, but everything else is great. The self-service kiosk for picking up the car is very convenient.
There are relatively few counters at the store, so there’s a bit of a wait. However, the service is very attentive; they will explain everything to you in detail.
Very convenient. Just bring your printed order and necessary documents to easily pick up the car. The downside is the waiting time can be a bit long, and the car model you selected might not be available, prompting them to suggest higher-grade options for an extra cost.
I rented from this company before and was never forced to buy extra insurance. This time, the staff insisted on it, and I couldn't get the car without buying the extra insurance.
Overall, I was satisfied with Alamo's service. After landing, there was a free shuttle to the rental point. When returning the car, the staff quickly handled everything and then took me to the airport or hotel. The staff were very nice. However, one vital issue disappointed me: I had planned to drive an American car and reserved a Grand Cherokee or similar model. When I arrived at the office, I was told the last one had been recalled and was unavailable. At the parking lot, a staff member directed me to the fourth row where all the cars were midsize. I noticed larger SUVs like the Explorer in the first row, so I went to the counter to ask for the Explorer key. I was told it was a higher-level model and required an upgrade fee. Reluctantly, I took the key for a Highlander. Later, I found out that the Explorer is indeed in the same class as the Grand Cherokee and many others had gotten the Explorer when they couldn't get a Grand Cherokee. This made me quite annoyed and speechless.
Very nice and convenient shuttle bus service to and from the airport free of charge. Nice that we could pick any SUV out of the row.
About QEEQ:10.0/10
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